I’ve been hearing from more homeowners who are frustrated by the customer no-service they’re getting from their lenders when they call to ask about a loan modification.
If you ask the government, you’ll be told (as I was recently) that great strides have been made over the past two years.
It’s true, but that’s cold comfort if you’re about to be foreclosed upon.
I had another conversation with my contact at the OCC today. He asked me to remind you that there are some specific steps you should take if you feel as though you’ve reached the end of the line with your federally-chartered bank and/or the HUD-certified housing counselor you’ve been working with.
Assuming you’ve already taken those steps, consider the following:
- File a complaint with the OCC's customer assistance unit. This page is part of the HelpWithMyBank.gov website that the OCC set up to deal with problems consumers have with the banks that are regulated by the OCC.
